Root Cause Mastery Terms of Service and Membership Agreement

These Terms of Service and Membership Agreement (the "Terms") are a binding agreement between you and Root Cause Mastery LLC, a Vermont limited liability company ("Root Cause Mastery," "RCM," "we," "us," or "our"). They govern your use of rootcausemastery.com (the "Site") and the Root Cause Mastery practitioner mentorship program, including our webinars, quiz, free resources, live teaching, case sessions, recordings, module library, and online community (together, the "Program" or the "Services").

By checking the box at checkout, enrolling, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not enroll or use the Services.

Who the Program is for

The Program is professional education and mentorship for health and wellness practitioners, such as dietitians, nutritionists, health coaches, and other practitioners. You must be at least 18 years old and able to enter into a binding contract to enroll. By enrolling, you confirm that the information you give us is accurate.

Educational purposes only

The Program is educational. Nothing in the Program is medical advice, a diagnosis, or treatment for you or for anyone you work with, and participating does not create a provider-patient or practitioner-client relationship between you (or your clients) and RCM, Kristen DeAngelis, Jennifer Navon, or any guest speaker.

Your scope of practice is your responsibility. What you are legally allowed to do depends on your credentials and on the laws where you and each of your clients are located. Those laws vary from state to state and country to country. Some content in the Program, including therapeutic nutrition protocols, supplement dosing, and lab interpretation, may be outside the legal scope of practice for some members. RCM does not determine or verify your scope of practice. You agree to learn the rules that apply to you and to stay within them.

If you are not a licensed healthcare provider, you agree that you will not use anything you learn in the Program to:

• diagnose, treat, cure, or prevent any disease or medical condition, or claim that you do;
• prescribe, or tell a client to start, stop, or change, any medication;
• order or interpret laboratory tests in a way that requires a license where you practice;
• provide medical nutrition therapy, or any other service that requires a license where you or your client are located; or
• describe yourself as a licensed provider, a dietitian, or any other protected title you do not hold.

For every member, licensed or not, you remain solely responsible for:

• your own professional judgment, and every recommendation, protocol, supplement, test, or referral you give a client;
• screening clients and referring them to a licensed medical provider when their needs fall outside your scope or training;
• your client agreements, consents, disclosures, and records; and
• carrying professional liability insurance appropriate to your work. We strongly recommend that every member does.

Program content is for learning only. Frameworks, protocols, supplement references, and case discussions in the Program are general examples. They are not individualized recommendations for any person, and you must not apply them to a client without your own independent assessment. If RCM, a founder, or a guest speaker comments on a case you present, that comment is educational discussion of a de-identified example. It is not a consultation, supervision, or a recommendation about your actual client, and decisions about your client’s care remain yours alone.

You assume the risk. You understand that applying health and nutrition information carries risk. You voluntarily assume all risk arising from how you use Program content, in your own life and in your work with clients.

Membership tiers and what is included

RCM currently offers two membership tiers. The features, schedule, and price of each tier are as described on the Site and at checkout at the time you enroll.

• Foundations: $299 per month on a six-month commitment, including the root-cause framework, live teaching education classes once a month, and the module library.
• Mentorship: $499 per month on a six-month commitment, including everything in Foundations plus two live case sessions each month.

We may change the content, format, schedule, speakers, or platforms of the Program from time to time, provided the overall value of your tier is not materially reduced during your commitment period. Live sessions may occasionally be rescheduled. Recordings of sessions are posted for members, and a missed live session is not a reason for a refund or credit.

Any bonus offered at the time of purchase (for example, a private one-on-one session for enrolling within a set time after a webinar) is described in the offer, has no cash value, is not transferable, and must be used within 60 days of enrollment unless we agree otherwise in writing.

Payment

You may pay monthly or pay the full six-month amount up front. The total price is the same either way. Payments are processed by Stripe. By enrolling, you authorize RCM to charge your payment method for each payment when due, including monthly payments during and after the commitment period, until your membership is cancelled as described below.

If a payment fails, we will try to contact you and may retry the charge. If payment is not received within 7 days of the due date, we may pause your access until your account is brought current. A paused membership does not end your obligation to pay the remaining balance of your commitment.

You agree not to dispute a valid charge with your bank or card issuer (a "chargeback") without first contacting us to resolve it. If you file a chargeback for a valid charge, we may suspend your access and seek to recover the amount owed and any fees we incur.

Prices may change for future enrollments. If we change the month-to-month price that applies after your commitment period, we will give you at least 30 days' notice by email before the new price takes effect.

Commitment, renewal, and cancellation

Six-month commitment. Every membership begins with a six-month commitment. When you choose monthly billing, you are agreeing to pay all six monthly payments, not only the first one. The commitment is how we are able to plan the Program, guest speakers, and case sessions around a stable group.

Automatic month-to-month continuation. At the end of your six-month commitment, your membership automatically continues on a month-to-month basis at your tier's then-current monthly price, and your payment method will be charged each month until you cancel. We will send you an email reminder before your first month-to-month charge.

How to cancel after the commitment period. You may cancel your month-to-month membership at any time by emailing [email protected] at least 5 days prior to future subscription date.

Cancelling during the commitment period. You may stop participating at any time, but the remaining payments for your six-month commitment stay due. In cases of genuine hardship, such as serious illness or a significant change in personal circumstances, you may ask to be released from the remaining payments by emailing [email protected] . We review these requests individually and may approve, decline, pause, or offer another arrangement at our sole discretion. A release, if granted, applies only to future payments and does not entitle you to a refund of payments already made.

No refunds

RCM does not offer a money-back guarantee. Except as required by law or as stated in a hardship release above, all payments are non-refundable, including for sessions you did not attend, content you did not use, or a membership you stopped using.

Your account and access

Your membership is for you only. You may not share your login, recordings, or community access with anyone else, including colleagues or staff in your practice. If you would like team members to participate, contact us about a separate membership.

Case submissions and confidentiality

If you present or submit a client case for discussion, you agree that:

• You will remove all information that could identify the client, including names, dates of birth, contact details, photos, addresses, and specific dates, and you will not upload lab reports, intake forms, or similar documents unless they are fully de-identified.
• You have any consent your client agreement, licensing board, or local law requires before discussing the case.
• RCM may discuss your case during live sessions, and the discussion will be included in the session recording available to members.
• RCM may use a further de-identified version of a case as a teaching example in the Program. We will ask your permission before using any case in public marketing.

Cases, questions, and personal stories shared by other members are confidential to the Program. You agree not to copy, record, screenshot, or share them outside the Program.

Community guidelines

We want the community to be a place where practitioners can ask honest questions. When you participate, you agree to:

• Treat other members, speakers, and the RCM team with respect, and disagree professionally.
• Not harass, discriminate against, or shame anyone.
• Not promote your own products, services, programs, or affiliate links, or recruit members for other businesses, without our written permission.
• Not post content that is unlawful, misleading, or infringes someone else's rights.

We may remove content, suspend, or end the membership of anyone who breaks these guidelines or these Terms. If we end your membership for a breach, no refund is owed and any remaining payments for your commitment period stay due.

Intellectual property

All Program content, including the Restoration Method, the 5 R's Restoration Framework, modules, slides, workbooks, templates, recordings, quizzes, and other materials, is owned by RCM or its licensors and protected by copyright, trademark, and other laws.

While you are a member in good standing, we give you a personal, non-transferable, non-exclusive license to access the content and to use what you learn, and any materials we specifically mark as client-facing, in your own work with your own clients. You may not:

• Copy, resell, distribute, or publish Program content, or share it with any other practitioners or mentorship programs.
• Use Program content to create a competing course, certification, membership, or training.
• Remove copyright or branding notices, or present our frameworks or materials as your own.
• Upload Program content to artificial intelligence tools or datasets for training, or otherwise make it available outside the Program.

You keep ownership of the content you post. By posting in the community or speaking in a session, you give RCM a non-exclusive, royalty-free license to host, display, and include that content in the Program and its recordings.

Testimonials

If you give us feedback or a testimonial and agree that we can use it, you allow us to publish it, with your name, credentials, and image if you provided them, in our marketing. You can withdraw that permission for future use at any time by emailing us.

Results and earnings disclaimer

Your results depend on your existing training, effort, clients, and many factors outside our control. Case examples and testimonials reflect individual experiences and are not typical or guaranteed. The Program includes business and mindset content, but we make no promise that you will earn any particular income, gain clients, or achieve any particular clinical outcome.

Third-party platforms and products

The Program uses third-party platforms, such as Zoom, Stripe, GoHighLevel, and community platforms, which have their own terms. We are not responsible for outages or changes on those platforms. The Program may reference supplements, labs, or other products sold by third parties, including through dispensaries such as Fullscript. Any purchase you make from a third party is between you and that third party.

Text messages (SMS Terms)

If you agree to receive text messages from RCM, we may send webinar reminders, account notices, and, if you opted in, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to any message, or text STOP to (802) 300-3186, to opt out. Reply HELP for help. Agreeing to receive marketing texts is not a condition of any purchase.

Program name: Root Cause Mastery.

After you reply STOP: We will send one text confirming you are unsubscribed. You will receive no more text messages from us unless you opt in again.

Help: Reply HELP to any message, or email [email protected].

Carriers: Carriers are not liable for delayed or undelivered messages.

Privacy: For how we handle your mobile information, see our Privacy Policy.

Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, RCM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. Health science changes, and we do not warrant that every piece of content is complete or current.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RCM, ITS MEMBERS, MANAGERS, FOUNDERS (INCLUDING KRISTEN DEANGELIS AND JENNIFER NAVON), CONTRACTORS, AND GUEST SPEAKERS (THE “RCM PARTIES”) ARE NOT LIABLE FOR ANY CLAIM, INJURY, LOSS, OR DAMAGE ARISING FROM OR RELATED TO: (A) ANY ADVICE, PROTOCOL, SUPPLEMENT, TEST, OR RECOMMENDATION YOU GIVE ANY CLIENT OR OTHER PERSON; (B) YOUR PRACTICE OUTSIDE YOUR LEGAL SCOPE OF PRACTICE; (C) YOUR USE OF OR RELIANCE ON PROGRAM CONTENT, CASE DISCUSSIONS, OR COMMUNITY POSTS; OR (D) THE ACTS OR OMISSIONS OF OTHER MEMBERS.

THE RCM PARTIES ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, CLIENTS, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

IN ALL CASES, THE RCM PARTIES’ TOTAL COMBINED LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID RCM IN THE SIX MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

You agree to defend, indemnify, and hold harmless RCM, its members, managers, founders, contractors, and guest speakers from any claims, losses, and expenses (including reasonable attorneys' fees) arising from your work with your clients, your breach of these Terms, your violation of any law or professional rule, or content you submit, including client case information.

Disputes and governing law

These Terms are governed by the laws of the State of Vermont, without regard to its conflict-of-law rules. If a dispute arises, please contact us first at [email protected] so we can try to resolve it informally within 30 days. If we cannot resolve it, [the dispute will be brought exclusively in the state or federal courts located in Chittenden County, Vermont, and you and RCM consent to the jurisdiction of those courts.

Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Site with a new "Last updated" date, and we will email members about material changes at least 30 days before they take effect. Changes do not alter the price or length of a commitment period you have already started. If you continue your membership after changes take effect, you accept the updated Terms.

General terms

• Entire agreement. These Terms, the Privacy Policy, and the details of the offer you accepted at checkout are the entire agreement between you and RCM about the Services.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our not enforcing a right is not a waiver of that right.
• Assignment. You may not transfer your membership or these Terms. We may assign them in connection with a sale or reorganization of the business.
• Events outside our control. We are not responsible for delays or interruptions caused by events beyond our reasonable control, such as platform outages, illness, or natural disasters.
• Electronic agreement. Checking the box at checkout is your electronic signature and has the same effect as a handwritten signature.

Contact us

Root Cause Mastery LLC
1603 US2 Waterbury VT 05676
Text: (802) 300-3186
Email: [email protected]